Frequently Asked Questions

Fine Art Photographic Paper Options

Hahnemühle FineArt Pearl

Hahnemühle FineArt Pearl is a premium paper with a refined, pearlescent coating that enhances both color and black-and-white images. Its naturally bright white base delivers striking contrast, rich detail, and exceptional depth—making it an excellent choice for collectors seeking a luminous, gallery-quality presentation.

Ilford Black & White Paper

Ilford B/W Paper is designed to produce crisp whites, deep blacks, and beautifully balanced grayscale tones. This paper is ideal for classic monochrome photography and delivers a clean, timeless look with impressive tonal range.

Ilford Baryta Paper

Baryta paper is considered the gold standard for traditional darkroom-style prints. This heavyweight, glossy black-and-white paper features the signature baryta coating, giving the surface a silky, elegant sheen. The result is a museum-level print that combines sharp detail with subtle luminance.

Fuji Crystal Pearl

Fuji Crystal Pearl is a premium photographic paper known for its distinctive metallic shimmer. Whites appear bright and reflective, while colors take on a rich, luminous quality with exceptional saturation. Deep blacks and a unique iridescent finish make this paper ideal for artwork that needs bold visual impact.

Fuji Flex High Gloss

Fuji Flex offers an ultra-high-gloss, smooth surface with extraordinary color richness and clarity. Its warm base tone enhances depth, saturation, and contrast, making it well suited for images that benefit from maximum vibrancy and a sleek, modern finish.

Fuji Crystal DP II

Fuji Crystal DP II is a professional-grade paper known for producing brilliantly crisp photographs. Colors appear luminous and clean, while details remain sharp. This paper is a versatile choice that delivers outstanding results across a wide range of photographic styles.

Canvas Options

Textile Canvas Wrap

The Textile Canvas Wrap offers a contemporary alternative to traditional canvas. Printed on a finely woven, glossy fabric, this surface provides a subtle texture that enhances the natural beauty of the image. The effect is lively, detailed, and ideal for collectors who prefer a modern, streamlined finish.

Matte Canvas Wrap on Solid Wood Stretcher Frame

This classic fine art canvas features a matte surface that provides both vivid color and a natural, painterly look. The image is printed on high-quality canvas and hand-stretched over a solid wood frame, creating an elegant presentation suitable for any interior environment.

Additional Information

All print products are professionally produced by my printing partner, WhiteWall. For more details about specific materials, coatings, and production standards, please visit WhiteWall at whitewall.com.

Returns & Refunds

Made-to-Order Policy — All Sales Are Final

Every piece of artwork you select is created especially for you, based on your chosen size, material, and finish. Because each print is made to order, all sales are final, and we are unable to accept returns or exchanges. Returns and refunds will be considered in cases of damage or defect upon delivery through our professional partner, Whitewall, and are governed by the Whitewall return policy.

Please note, we cannot offer returns, refunds or exchanges for:

  • A change of mind or personal preference after purchase

  • Selecting the wrong size, finish, or format at checkout

  • Minor color or tonal variations between what you see on your screen and the final print

  • Color and tone variations are normal due to differences in your screen calibration, ambient lighting, and the natural qualities of print materials.

Before You Place Your Order

We want you to feel completely confident in your artwork selection. Please carefully review all product details — including size, materials, finishes, and any available descriptions or previews — before completing your purchase. If you have any questions or need help choosing the right option, we encourage you to contact us prior to ordering.

By placing an order, you confirm that you have reviewed all product information and understand that each artwork piece is produced specifically for you according to the size, material, and finish you select. Because all prints are made to order, all sales are final. Returns or exchanges cannot be accepted. Returns and refunds will be considered in the event of damage during shipment or a manufacturing defect and are governed by Whitewall return policy.

You further acknowledge that all return requests related to damage or defects are handled in accordance with the policies of our professional printing partner, WhiteWall, and that their return policy governs the evaluation and resolution of such claims.

If you have any questions or would like assistance before ordering, please reach out — we’re here to help ensure you are confident and satisfied with your choice.

Additional Notes

  • We do not issue refunds for delays caused by shipping carriers.

  • Refunds or credits are not offered for incorrect shipping addresses provided by the customer.

  • Returns are governed by our printing parter Whitewall and their policy.

Fulfillment and Returns

All products sold through this website are printed on demand through our professional print partner, WhiteWall. As such, all sales are final unless an item is damaged during shipping. Returns are governed by Whitewall policy and refunds are only considered in cases of:

  • Manufacturing defects

  • Shipping damages

  • Buyer may be held responsible for all shipping costs

We reserve the right to request photographic evidence of the issue before processing a replacement or refund. To report a defect or damage, contact us within 2 days of receiving your item.

Fraud Prevention & Order Verification

To protect our customers, our business, and the integrity of every transaction, Mike Dorman Creative Photography uses a combination of automated and manual order-verification procedures. These measures help prevent payment fraud and ensure that artwork is delivered safely to the correct recipient.

Order Verification Process

  • Certain orders may require additional verification if they are flagged by our fraud-prevention system. If this occurs, we may contact you using the email or phone number provided at checkout to confirm your shipping address or payment details.

  • If we are unable to verify the information, we may cancel the order and issue a refund to the original payment method.

Shipping Address Policy

  • For security reasons, we do not modify shipping addresses after an order has been placed.

  • If an incorrect or incomplete address is entered at checkout, the order must be cancelled and placed again using the correct information.

High-Risk or Suspicious Orders

  • Shopify’s fraud analysis tools may classify an order as high-risk based on multiple factors.

  • Any order identified as high-risk may be cancelled at our discretion to safeguard against unauthorized transactions. Refunds will be issued to the original payment method.

These precautions help ensure a secure shopping experience for all customers and protect against unauthorized or fraudulent activity.

Contact

How can I contact customer support?
You can reach us through our contact form. We typically respond within 24 hours.

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